Phone Systems For Small Business
Small business phone systems can offer small businesses and companies looking for high tech communication options the same advanced technology that larger and complex telephone communication systems offer large industries. In today's advanced communication markets, phone systems for small business ventures should offer the company looking into telephone systems the ability to effectively serve their clientele and be prepared for future growth, expanding their communication possibilities. Even small businesses should have the latest in communications technology. The telephone will serve as the major networking component between you and your customers, you and your suppliers, and you and your business team. Choosing telephone and communication systems is a major decision for any company wanting to grow and expand their capabilities in today's world or neighborhood markets.
Phone systems for small business organizations should always include the basic features that characterize companies that are on the cutting edge of growth and technology. Not only do up to date small business phone systems effectively network business to customer relations, but the right telephone system can save businesses money, negating the need for specific and costly personnel. Historically, complex phone systems costs reached beyond most budgets for small businesses. But today, as technology advances, there are phone systems for small business enterprises that fall within most business budgets.
Nearly all telephone systems include basic office communications options. These options should be utilized to effectively network communicators and effectively save the company buying the small business phone systems money. Small businesses will want their communication systems to offer an auto attendant feature. Auto attendants will give callers information about how to reach the individual or department that they are looking for. This feature is extremely important for businesses that have high communications traffic and telephone calls volume that could overwhelm any person who answered phones or was the initial contact for a small business. Of course, the auto-attendant costs companies much less from the budget, negating the need for full time personnel to answer and direct telephone calls.
Telephone conferencing is another feature that can be considered and included with phone systems for small business companies. When researching the right telephone or communications systems for your business, take into account how your employees will need to communicate throughout the office and in situations of travel. Conferencing through the telephone can save time and money, giving employees and clientele the advantage of meeting without travel expenses. Conferencing also allows meetings and communications to happen immediately. Do employees travel in your small business? Do customers need to speak with more that one of your employees at a time? Do suppliers and need to interact? All of these questions should be asked when evaluating conference features of phone systems for small business needs.
The communications or phone systems that your company is researching should also have music or message on hold options. Callers waiting on hold should be able to receive information about your company or hear pleasant music while they wait. The music chosen for your small business phone system can say much about your values as a company as well. If you are a Christian owned and operated small business, you can use local Christian radio stations for your music on hold options. Having your customers listen to uplifting and encouraging music and radio show hosts can serve as a ministry from your company.
Of course, any phone system for small business communication needs should include some type of voice mail system or options. Voice mail messages are vital to the small business today, giving employees, sales people, and helpful personnel the ability to receive messages from those vital to your companies success. If you already have a voicemail system in place, look into small business phone systems that can interact with your current voice mail systems.
There are many different features telephone communication systems today, and a small business may want to first evaluate their communication needs before selecting a telephone or communication's network. When thoroughly investigating the phone systems available today, make sure and purchase or lease a network that will allow for the future growth of your company or business. Once an investment is made, you do not want to outgrow it in a couple of years! Take time to get ample research accomplished when comparison shopping and looking into the different features available. Features vary from one company to the next, and you'll want to make sure that your company will utilize all of the options you are paying for.
Also, take time to pray about your financial decisions and small business phone systems needs. God is truly interested in all aspects of your life and . His Word teaches us to do everything to His glory. "Commit thy works unto the Lord, and thy thoughts shall be established." (Proverbs 16:3)
SOHO Phone SystemA SOHO phone system (Small Office/ Home Office) gives the small business owner some telephone advantages, that have been found only in large business offices, at an affordable price. These small office phone systems provide a greeting by an auto-attendant that reflects professionalism without hiring a receptionist. When there are just two or three persons running a business, this could be an important advantage. A dial-by-name directory can be included, and/or automatic queuing. Some businessmen like having music to entertain callers while on hold, while others like to have announcements concerning the products or services the company offers. Whether entertaining or informing customers or clients, the time is better spent than it would be in complete silence where the customer is ticking off the seconds until he's answered.
Now it is possible to set up a SOHO phone system at a cost considerably lower than the old systems used to cost, and for any small business that is an important feature. Most of these new systems can use existing telephones and lines. For the business traveler working alone, a "virtual office" can be set up using home phones or cell phones with no central office space, saving on rent and utilities. All of these small office phone systems can be upgraded as the business grows without changing the everything out--again, a money saver.
The newest of the small office phone systems include some features formerly seen only in larger offices, like being able to pick up a call to any extension from any other extension, and changing the announcements for different times of the day, as well as changing routing according to time of day. The rings for different extensions can be varied so that it's easy to distinguish whose phone is ringing. Call forwarding to a cell phone when someone is away from his desk for longer than a few minutes is possible with these virtual PBX systems too. Call screening is a useful feature because it allows the recording of a caller's name and number and plays it back so the receiver can decide whether to accept or reject the call. Blocking outbound calls to places such as 900 numbers is another option these systems provide.
A helpful feature of at least one SOHO phone system is mode switching. At night there might be a completely different message for callers, and the daytime announcements can reflect different operating hours by the day, if needed. For instance, messages at night could be routed to a general mailbox or to the business owner's cell phone or pager. Since it is set up to be completely automatic, no one has to remember to switch the mode before leaving the office in the evening. Remote workers are part of the phone group, and they can check their voice mail, forward to other mailboxes, and even leave messages for other workers without disturbing them at night.
Another use for those multiple ring patterns mentioned above is for the businessman who has multiple businesses. Different rings for each will keep the answerer from giving the wrong response to a call. Small office phone systems used in this way can include the same menus for their phones for each business, thus avoiding trying to remember which features are in place for a particular business. The companies providing this multi-task service have obviously been listening to their customers. All of the complications we have invented to communicate our thoughts to one another sometimes make us forget the most important communication we should be concerned with. The Bible reminds us quite simply and beautifully. "Make me to understand the way of thy precepts: so shall I talk of thy wondrous works." (Psalm 119:27)
For the international traveler it can sometimes be very expensive to call back to the States. This problem can be overcome by using the call back and call bridge features of the SOHO phone system. The home office can call the traveler wherever he is, either by using auto callback, where he dials the home office, hangs up, and the system calls him back or, a promoted call back where he dials in and tells the home office to call back, meaning a one minute call. The traveler can record a message that tells the person answering the phone to transfer the call to his hotel room. When he gets the call, it's just like he was in the office and outgoing calls can commence. This is a real cost cutter for travelers. The small business owner now has some communication advantages that formerly were only available for larger firms. The increased professionalism of small office phone systems, and the helpful services provided can only help increase business for anyone who takes this step up in phone communications. It's worth the time to check out the possibilities for anyone who is looking for improvement in business relations with customers.